Launch App
Features All features Point of SaleInventory ManagementBatch & Expiry TrackingReports & AnalyticsStaff Roles & PermissionsVoice Assistant
Solutions All solutions POS BillingInventory & ExpiryMulti-Branch ManagementReports & ProfitOffline Desktop
Industries All industries PharmacyDepartmental StoresRetail StoresClinicsHotels
PricingDesktop AppMobile AppFAQ Log in Launch App
Legal

Terms & Conditions

The agreement between you and Softsunrise when you use Zapeera — accounts, plans, billing, fair use and the limits on both sides.

Effective: October 2026 · Zapeera is a product of Softsunrise, Lahore, Pakistan.

1. The service

Zapeera is cloud-based business software for point-of-sale billing, inventory and batch management, purchases, staff roles, expenses and reporting, offered through a web app, a Windows desktop app with offline capability and sync, and an Android app. By creating an account or using the service, you agree to these terms.

2. Accounts and responsibilities

  • You must provide accurate information when registering and keep it reasonably up to date.
  • You are responsible for your account credentials and for activity under your account, including by your staff.
  • You are responsible for the accuracy and legality of the business data you enter — products, prices, sales and records.
  • Each account belongs to a business; you must have the authority to act for that business.

3. Subscription plans and billing

  • Plans are billed monthly in Pakistani Rupees (PKR). Current plans: Trial — free; Starter — Rs 2,500/month; Growth — Rs 5,000/month; Scale — Rs 10,000/month. Plan features and limits (branches, users, modules) are described on the pricing page.
  • Paid plans are activated by payment-proof review: you transfer the plan amount via JazzCash, Easypaisa or bank transfer and submit the proof inside the app; activation follows once the proof is verified by our team.
  • A plan runs for its paid period and then expires unless renewed. We do not auto-charge any card — renewal is always an action you take.
  • If a plan expires, access to paid features may be limited until renewal; your data is not deleted for expiry alone.
  • Prices may change for future billing periods. Changes will be shown on the pricing page and will not retroactively change a period you have already paid for.
  • Fees for a period that has already been activated are generally non-refundable, except where we are unable to provide the service.

4. Your data

Your business data remains yours. You grant us the licence necessary to store, process and back it up in order to run the service for you. Our handling of personal data is described in the Privacy Policy. You are responsible for keeping your own exports or backups of anything you cannot afford to lose.

5. Acceptable use

  • Do not use Zapeera for unlawful purposes, or to record or sell goods you are not entitled to trade.
  • Do not attempt to access another business's data, bypass plan or permission limits, or probe the service for vulnerabilities except through responsible disclosure to us.
  • Do not misuse the service in ways that degrade it for others, including automated abuse of accounts or forms.

We may suspend accounts that violate these terms, with notice where practical.

6. Availability

We work to keep Zapeera available and your data synced, and the desktop app continues billing during internet outages. The service is nevertheless provided "as is": we do not guarantee uninterrupted availability, and maintenance or factors outside our control (including hosting and network providers) may cause downtime.

7. Liability

To the maximum extent permitted by law, Softsunrise's liability arising from the service is limited to the amounts you paid for the service in the three months before the claim. We are not liable for indirect or consequential losses — including lost profits or business interruption — except where the law does not allow that exclusion. Nothing in these terms limits liability for fraud or wilful misconduct.

8. Ending the service

You may stop using Zapeera at any time; your plan simply runs to its expiry. You may ask us to delete your account and data via the contact below. We may discontinue the service with reasonable notice; if we do, we will aim to give you the opportunity to export your data first.

9. Changes to these terms

We may update these terms. Material changes will be posted on this page with a new effective date and, where appropriate, notified to account holders. Continuing to use the service after a change takes effect means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Pakistan. Disputes will be subject to the jurisdiction of the courts of Lahore, Pakistan, unless applicable law requires otherwise.

11. Contact

Softsunrise — Lahore, Pakistan. Email: softsunrise125@gmail.com · WhatsApp: +92 307 5445509 · Contact page