Questions shop owners ask us

Yes. The Windows desktop app runs your full billing and inventory offline — sales, stock and customers all keep working. When the internet comes back, everything syncs to your cloud account automatically, so you can also check your shop from the web or phone.

Your data belongs to your business alone. Each business's records are kept separate and are only visible to your own team, and every staff member sees only what their role allows — a cashier can't open reports or another branch's data. Accounts are protected with passwords and verified email sign-in.

Yes. Growth supports up to 3 branches and Scale up to 10. Each branch keeps its own stock, staff and sales, while you get one combined view of the whole business from a single login.

You don't need one. Pick a plan, transfer the amount through JazzCash or Easypaisa, and upload the payment proof from inside Zapeera. Once approved, your plan activates right away. Plans are priced in Pakistani rupees — no dollar conversion, no surprises.

Yes — write to us at softsunrise125@gmail.com and we'll guide you through setting up your products, batches and opening stock. Most single shops are billing from Zapeera the same day they start.

You do — always. Your sales, stock and customer records are your business property, not ours. If you ever need your data outside Zapeera, contact us and we will help you export your records so you are never locked in.

Yes. One Zapeera account can own and manage several businesses — for example a pharmacy and a general store. Each business has its own stock, staff, branches and plan, and you switch between them from one dashboard without logging in and out.

Every staff member gets a role — owner, manager or cashier — and Zapeera shows them only the parts of the system that role allows. Cashiers bill and sell; managers can also handle purchases and day-to-day operations; reports, settings and other branches stay restricted to the roles you choose. It is enforced by the system, not by trust.

Yes. When you start, we guide you through setup and show you and your team how billing, stock and reports work. The register is designed so a new cashier can usually learn it the same day — and if anyone gets stuck, our support team is one email or WhatsApp message away.

There is nothing to cancel and no card on file to charge. Plans are prepaid month to month: if you simply stop, your plan expires at the end of its period. Your account and data stay yours — write to us if you want an export before you go.